Terms of service

Terms

Last Updated: 12 Nov 25

Welcome to Cluvve (“we”, “us”, “our”).
These Terms of Service (“Terms”) govern your use of our website (the “Site”) and your purchase of products from us.
By using our Site, you agree to these Terms. Please read them carefully before ordering.

1. Overview

This website is operated by Cluvve and team, based in India.
Throughout the site, the terms “we”, “us” and “our” refer to Cluvve.
We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction (including copyright laws).

3. Products and Services

  • All products listed on our website are sold subject to availability.

  • Prices for our products are subject to change without notice.

  • We reserve the right to discontinue any product at any time.

  • Product images and descriptions are for representation; slight variations in color or design may occur due to digital display or handmade craftsmanship.

4. Orders and Payments

We accept orders worldwide and process payments securely through trusted gateways such as Razorpay, PayPal, or Stripe.
All prices are displayed in your selected currency (based on region) and include applicable taxes where required.

a. Payment Information

By providing your payment information, you confirm that you are authorized to use the selected payment method.
We do not store your complete payment data — all transactions are encrypted and processed through secure third-party gateways.

5. Shipping and Delivery

We ship orders globally from India using reliable courier partners.
Delivery timelines vary by destination and will be shown during checkout.
International orders may be subject to customs duties, import taxes, or other local charges, which are the buyer’s responsibility.

For more details, please review our Shipping Policy

6. Returns and Refunds

If you are not fully satisfied with your purchase, you may be eligible for a return or exchange under certain conditions.
Please refer to our Return and Refund Policy - https://cluvve.com/policies/refund-policy) for complete details on eligibility and procedure.

7. Accuracy of Information

We strive to ensure that all product details, prices, and information are accurate.
However, we are not responsible for any typographical errors, inaccuracies, or omissions that may relate to product descriptions or pricing.

8. Intellectual Property

All content on this Site — including images, text, designs, graphics, and logos — is either the property of Cluvve or its licensors.
You may not reproduce, distribute, or exploit any part of the Site without our express written permission.

9. Third-Party Links

Certain content, products, and services available via our Site may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy of third-party websites.

10. Limitation of Liability

In no case shall Cluvve, our owner, directors, partners, employees, affiliates, or agents be liable for any injury, loss, or damages of any kind arising from your use of our products or Site.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cluvve and our affiliates from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, and subject to the jurisdiction of the courts of Jaipur, India].

13. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.
It is your responsibility to check this page periodically for changes.

14. Contact Information

For any questions about these Terms of Service, please contact us at:

📧 Email: contact@cluvve.com
🌐 Website: cluvve.com

-------------------------------------------------------------