contact@cluvve.com

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contact@cluvve.com

1/17, SFS,
Mansarovar,
Jaipur 302020 RJ,
India

Opening Hours:
MON to SAT: 11:00 AM - 10:00 PM
SUN: 2:00 PM - 8:00 PM

Terms & Conditions **Last Updated:** Welcome to **cluvve.com** ("Site", "we", "us", "our"). By accessing or using this website and purchasing from us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services. 🛍️ About Cluvve Cluvve is an India-based online store offering Indian ethnic, handcrafted, and lifestyle products including (but not limited to) chikankari apparel, tapestries, quilts, wall décor, and fashion accessories. The business operates in compliance with applicable Indian laws, including GST regulations where applicable. Eligibility to Use By using this website, you confirm that: * You are at least 18 years of age, or accessing the site under supervision of a parent or legal guardian. * You are legally capable of entering into binding contracts under Indian law. Products & Descriptions * We make every effort to display product details, specifications, and images accurately. * Handcrafted and handmade products may have slight variations in color, texture, embroidery, weaving, or print. These variations are part of the product’s uniqueness and not considered defects. * Product images are for representation purposes only. Actual color may vary due to screen resolution, lighting, or device settings. 💰 Pricing, GST & Payments * All prices on cluvve.com are listed in Indian Rupees (INR) unless stated otherwise. * Prices are inclusive of applicable GST for orders shipped within India, as per Indian tax regulations. * A valid tax invoice will be issued for all applicable orders. * Prices may change without prior notice. * Payments are processed securely via authorized third-party payment gateways. Cluvve does not store card or payment details. * For international orders, customs duties, VAT, import taxes, or local levies (if applicable) are the responsibility of the customer. Order Confirmation & Cancellation * Once an order is placed, you will receive an order confirmation email. * Orders may be cancelled only before dispatch. Once shipped, cancellation requests will not be accepted. * Cluvve reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued. 🚚 Shipping & Delivery Shipping details, timelines, and delivery terms are governed by our **Shipping Policy**. * Dispatch timelines are estimated and may vary due to logistics or customs delays. * Cluvve is not responsible for delays caused by courier partners or force majeure events. * Customers must ensure accurate delivery details to avoid failed deliveries or additional charges. 🔗 Shipping Policy: [To be linked] 🔄 Returns, Exchanges & Refunds Please refer to our **Return & Refund Policy** for complete details regarding returns, exchanges, and refunds. In summary: * Returns or replacements are accepted only if the product is damaged or incorrect. * Products must be unused, unwashed, and in original packaging with tags intact. * Handcrafted items may have natural variations and are not considered defective. 🔗 **Return & Refund Policy:** [To be linked] ©️ Intellectual Property Rights * All content on this website including text, images, designs, logos, graphics, and product descriptions are the intellectual property of Cluvve. * You may not copy, reproduce, modify, distribute, or use any content without prior written consent. 📜 User Conduct You agree not to: * Use the website for any unlawful purpose. * Upload or transmit viruses, malware, or harmful code. * Attempt to gain unauthorized access to our systems or data. * Engage in activities that harm Cluvve’s reputation or operations. ⚖️ Limitation of Liability * Cluvve shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. * Our maximum liability, if any, shall not exceed the value of the product purchased. --- Third‑Party Links Our website may contain links to third‑party websites. We are not responsible for the content, privacy practices, or policies of these external sites. 🔐 Privacy Policy Your use of this website is also governed by our **Privacy Policy**. Please review it to understand how we collect, use, store, and protect your personal information. 🔗 **Privacy Policy:** [To be linked] --- Force Majeure We shall not be held responsible for failure or delay in performance due to events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, or logistics disruptions. --- Governing Law & Jurisdiction These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India. Changes to Terms & Conditions Cluvve reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms. 📞 Contact Information For any questions, concerns, or support, please contact us: **Email:** [contact@cluvve.com](mailto:contact@cluvve.com) **Website:** [https://www.cluvve.com] By using cluvve.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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